2nd Shift - Warehouse Returns Specialist

Description

We are IMMEDIATELY hiring 2nd Shift Warehouse Returns Specialists at Callaway Golf. These opportunities are available to start IMMEDIATELY following our application and 2-step interview process. This position is responsible, under general supervision, for supporting systems audit schedules based on audit plans and may participate in the preparation of system audit plan. This position will also help prepare audit materials based on audit schedule, objectives, and priorities. Incumbent applies established procedures to resolve non-routine, problems of diverse scope. 

Please submit your resume to Matthew Rescendez at [email protected] before or after application submission.

Shift Information:

2nd Shift / Night Shift: Sunday - Thursday, 4:00pm - 3:30am

Perks & Benefits

Employment Type & Shifts

Job Responsibilities

• Monitor, review, and report on audits of quality systems and procedures.
• Apply process audit techniques, such as tracing, performance comparison, and risk identification.
• Identify product and validate quality defect for exchanges. Identify product and process the materials/product by entering all incoming returns into SAP for credit.
• Document and recommend the disposition of non-conforming material.
• Participate in problem-solving and process improvement teams.
• Inspect new product lines at the component and/or finished club level.
• Check the attributes of all clubs for accuracy.
• Evaluate condition of product and make determination of warehouse location.
• Responsible for processing SAP transaction to move inventory into appropriate warehouse.
• Interact with customer service team via CSRP process for any questions on return authorizations.
• Oversee the processing of all returns that are sent in without a return authorization number. Research for any open RA. Forward information to returns coordinator to review as necessary.
• Completes scrap process for damaged exchanges or credits
• Processes reship RAs for repair or return to customer. Assign grades to all clubs according to CGI standards.
• Assign clubs for refurbishment based on CGI standards and queries.
• Use SAP to identify and receive materials, ensure quantities and quality meet requirements, and distribute materials appropriately.
• Unpack and check goods against purchase orders or invoices, maintaining records of received goods and rejecting unsatisfactory items.
• Identify all golf clubs manufactured by Callaway Golf and detect defects, dents, shaft burns, non-factory reshafts, and counterfeits.
• Identify all golf clubs manufactured by competitors and detect defects, dents, shaft burns, non-factory reshafts, and counterfeits.

• Knowledge of production processes (assembly, inspection, packaging, material handling).
• Moderate knowledge of general audit terminology.
• Moderate understanding of variation and common and special causes..
• Able to apply basic math operations (addition, subtraction, multiplication, division), calculate percentages, convert decimals to fractions and fractions to decimals.
• Basic level skill in any e-mail application, MS Word and Excel, and basic level skill in MS Visio.
• Able to manage multiple priorities and projects.
• Able to effectively lead and work as part of a team.
• Able to distinguish between a process and a system and understand the relationship between the two.
• Able to think tactically and strategically, analyze complex information and make recommendations based on analysis.
• Proficiency in receiving, organizing, and storing materials.
• Knowledge of SAP- Return Authorization processing
• General knowledge of current and historical Callaway Golf products
• General knowledge of the returns flow and delivery process

Associate Requirements