Description
Staff Management | SMX, a leading provider of custom designed staffing solutions, has immediate opening for Remote Customer Support Representatives with our premier client in Indianapolis, IN. This is a full time position with a strong focus on customer service. If you are interested please email your resume to [email protected].
Perks & Benefits
- Casual Dress Code
- Weekly paychecks
- Direct Deposit or Cash Card pay options
- Medical / Dental Insurance
- Sign on Bonus (Restrictions Apply)
- Referral Bonus (Restrictions Apply)
- $16.00 /Hour
- Bonuses are per eligibility requirements
Employment Type & Shifts
- Full Time
- Temporary or Contract
- Temp to Hire
- 1st Shift
Job Responsibilities
- Demonstrate basic knowledge of product and product features for assigned brand
- Demonstrate basic knowledge of internal processes and system tools
- Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email, and/or the client's online portal
- Meet all service level agreements as assigned
- Utilize and manage appropriate ERP business systems
- 6+ months of customer service
- Experience in a fast paced, collaborative, team environment
- MS Outlook & Excel experience
- Excellent verbal and written communication skills
- PO Management experience preferred but not required
Associate Requirements
- HS Diploma or GED
- Background Check
- Drug Test
- Must be at least 18 years old
The hourly rate for this position is anticipated between $16.00 - $16.00 per hour.
This range is a good-faith estimate, based on the shift you work and other considerations permitted by law.
An employee's pay history will not be a contributing factor where prohibited by local law.
In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at
https://flimp.live/trueblueassociates#home.