Outbound Orders and Returns Coordinator

Description

Are you a logistics whiz looking for a dynamic temporary opportunity this summer? We're hiring an Outbound Orders and Returns Coordinator in Ft. Worth, TX, paying $22-$24/hour! From May to September, you'll work Monday to Friday, 7:00 AM to 5:00 PM, ensuring smooth operations. If you're ready to jump in, contact our RPS Recruiter Melanie at mearle@staffmanagement.com to learn more!

Perks & Benefits

Employment Type & Shifts

Job Responsibilities

Returns Support

• Manage internal log for the processing of all returns that are sent in without a return authorization number
• Responsible for making outbound calls to consumers for additional information on product returned
• Troubleshoots open return authorization issues related to user and/or system errors
• Identify system errors and work with corresponding teams (SAP/Pinehurst) to correct
• Manage direct to consumer re-ship returns
• Works with Trade In Trade up Coordinator on return disputes and variances
• Oversee returns on hold for consumer returns

Outbound Orders Support

• Manages communication and support order cancellation of outbound deliveries that are cancelled due to no inventory
• Works with claims coordinator on lost/damage returned products
• Provides backup to Callaway Golf Interactive order management
• Monitors shipping for escalated Callaway Golf Interactive orders as needed
• Works with Quality Team to audit direct to consumer outbound shipments
• Responsible for maintaining shipping issues log and working with business and operations on corrective action

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Strong knowledge of Pinehurst and SAP
• Solid knowledge of current and historical Callaway Golf/non-Callaway Golf products
• Excellent knowledge of the return flow and outbound delivery process.
• Solid knowledge of accounting practices.
• Able to effectively communicate in both written and oral form.
• Analytical, detail-oriented, flexible, and decisive.
• Demonstrated ability to work in an organized and efficient manner while multi-tasking.
• Strong knowledge of Microsoft Word, Excel, and Outlook.

EDUCATION AND EXPERIENCE

• Bachelor's degree from four-year College or university
• Minimum 2-years related experience and/or training; or equivalent combination of education and experience preferred.

PHYSICAL REQUIREMENTS (if applicable)

• Work is performed in a designated professional office workstation and environment.
• Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.

Associate Requirements