Description
We are seeking a Bilingual Customer Service Representative (English/Spanish) to join our growing team. This is a full-time, temp-to-hire opportunity with competitive pay and the potential to transition to a remote work environment after 90 days. The ideal candidate is customer-focused, tech-savvy, and able to communicate effectively in both English and Spanish while providing exceptional customer support.
- Pay Rate: $19.00/hour
- Schedule: Monday-Friday with possible Saturdays. Remote work available after successful completion of the 90-day onsite training period.
Perks & Benefits
- Weekly paychecks
- Direct Deposit or Cash Card pay options
- Medical / Dental Insurance
- $19.00 / Hour
Employment Type & Shifts
- Temp to Hire
- Full Time
- 2nd Shift
- 1st Shift
Job Responsibilities
- Provide professional customer service and support via phone and other communication channels.
- Assist customers by answering questions, resolving concerns, and providing accurate information.
- Document customer interactions accurately within company systems.
- Maintain compliance with company policies and procedures.
- Meet productivity, attendance, and quality standards.
- Work collaboratively with team members and management to ensure a positive customer experience.
- Fluent in English and Spanish.
- Desktop or laptop running Windows 11 or higher.
- Intel or AMD processor with 4+ cores (ARM processors not supported).
- Minimum 8 GB RAM.
- Current security updates installed.
- Chromebooks, tablets, smartphones, and Apple iOS devices are not supported.
- Active antivirus/anti-malware software and firewall required.
- Working camera required.
- Ability to use a company-provided wired USB headset.
- Reliable internet connection:
- Wired Ethernet preferred.
Requirements
- AWS WorkSpaces: 6 Mbps download / 3 Mbps upload
- Non-WorkSpaces: 25 Mbps download / 10 Mbps upload
- Proof of internet speed test required.
Associate Requirements
- HS Diploma or GED
- Background Check
- Drug Test
- Must be at least 18 years old
The hourly rate for this position is anticipated between $19.00 - $19.00 per hour.
This range is a good-faith estimate, based on the shift you work and other considerations permitted by law.
An employee's pay history will not be a contributing factor where prohibited by local law.
In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at
https://flimp.live/trueblueassociates#home.