Hybrid Customer Service Representative

Description

Are you a customer service pro looking for a dynamic hybrid role in Austin, TX? We're hiring Customer Service Representatives to join our team, offering $22-$24/hour! This full-time position works Monday to Friday, 8:00 AM to 5:00 PM, with rotating weekends. If you're ready to deliver exceptional service and thrive in a flexible environment, connect with our RPS Recruiters at rps@staffmanagement.com to learn more!

Perks & Benefits

Employment Type & Shifts

Job Responsibilities

• Answer incoming queue Customer Service calls.
• Provide exceptional consumer assistance through product knowledge and technical insight.
• Proactively manage operational queues through e-mail responses, call-backs, and inventory updates.
• Establish and maintain an influential customer service culture and provide the appropriate environment for teamwork.
• Develop and maintain positive and effective working relationships with peers and cross-functional teams.
• Display the highest level of Integrity, Customer Experience, Leadership, Strategic Agility, and additional core competencies essential to business success.
• Callaway Golf Pre-Owned, SHOP, Spree, Gift Card, Proline Pre-Owned, and VIP business channels understanding.
• Flexible hybrid schedule consisting of and including evenings and weekends as assigned.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Excellent verbal and written communication skills.
• Advanced digital navigation skills.
• Strong analytical, critical thinking, and creative problem-solving skills.
• Ability to drive consensus through effective communication and positive team relationships.
• In-depth golf industry knowledge, including products, trends, and customer preferences.

EDUCATION AND EXPERIENCE

• Bachelor's degree or equivalent
• Minimum 2 years of Sales/Customer Service call center experience
• Extensive knowledge of the Golf Industry
• Call Center/telemarketing background

Associate Requirements