Cargo Customer Service Agent

Description

SM Cargo offers a variety of employment opportunities in the fast-paced air cargo industry. From acceptance to build-up to delivery, SMCargo agents work with care and precision to safely handle our client's shipments on all modes of traveling. Join our team of problem solvers working with one of the world's largest airline cargo operations. As part of SM Cargo, you'll earn a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.

Perks & Benefits

Employment Type & Shifts

Job Responsibilities

Department Responsibilities may vary which may include:

• Efficient processing of all logistical activities: on time and to a high standard with assured adherence to local and international legislation
• Contribute to the continuous adaptation and development of the procedures and processes within the area of logistics
• Track shipments and update the status of goods to relevant parties
• Prepare and manage documentation such as bills of lading, transport manifests and customs entries
• Ensure timely and efficient transportation of goods
• Coordinate with warehouse staff to ensure proper storage and handling of goods
• Provide excellent customer service by addressing internal and external client inquiries and concerns
• Resolve any freight delivery issues such as delays or mishandlings
• Communicate with internal and external clients, shipping agents, and freight carriers
• Manage hazardous cargo requirements
• Ensure all paperwork is accurate and complies with regulations

Other Skills We Hope to See:

• Excellent communication skills both verbal and written
• Ability to multi-task in a high volume, fast-paced working environment
• High attention to detail and strong organizing skills
• Comfortable working in a team environment
• Strong problem-solving skills and ability to innovative solutions
• Ability to grasp complex systems and problems
• Familiarity with standard computer programs such as Outlook, Word, etc.

Additional Requirements:

• Must be able to proficiently speak, read and write in English
• Must be able to pass skills test
• Availability to work flexible working hours (including weekends & holidays)
• Must be able to obtain and maintain all required City of Houston and Customs Border Protection badge and seal

Associate Requirements