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Staff Management | SMX

Customer Service Representative

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Description

Are you a Minnesota resident with exceptional data entry and typing skills looking to work from home? We have the perfect opportunity for you as a remote Customer Service Representative! We're seeking detail-oriented individuals who excel in fast-paced environments and are passionate about solving customer issues efficiently and accurately. Strong computer skills and the ability to pass a data entry and typing test are required. Please email your resume to RPS@STAFFMANAGEMENT.COM!

Perks & Benefits

  • Paid Training
  • Weekly paychecks
  • Direct Deposit or Cash Card pay options
  • Medical / Dental Insurance
  • Paid Time Off
  • $19.00 - $21.00 / Hour

Employment Type & Shifts

  • Full Time
  • Seasonal
  • Temporary or Contract
  • 1st Shift
  • Weekend Shifts

Job Responsibilities

  • Resolve customer issues through calls, chats, and emails promptly and accurately.
  • Build and maintain strong customer relationships, ensuring every interaction is positive and memorable.
  • Manage multiple tasks simultaneously while maintaining a cost-efficient handle time.
  • Demonstrate clear and empathetic communication in both positive and challenging situations.
  • We provide the necessary equipment to meet the job expectations while working from home

  • Data Entry and Typing Skills: Proficiency in data entry and typing is essential. Candidates must be able to pass a Data Entry and Typing Skills test.
  • Self-Motivation: Enjoy working independently while meeting high-quality and efficiency standards.
  • Customer Focused: A minimum of 6 months experience in a call center or customer service role is required. Ability to handle back-to-back calls, chats, and emails with patience and empathy.
  • Technical Proficiency: Must have access to a quiet home office space with high-speed internet (minimum 20Mbps download and 3Mbps upload) and a smartphone or additional computer/tablet.

Associate Requirements

  • HS Diploma or GED
  • Background Check
  • Drug Test
  • Must be at least 18 years old
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The hourly rate for this position is anticipated between $19.00 - $21.00 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at https://flimp.live/trueblueassociates#home.