Candidate Experience and Operations Supervisor

Description

People are at the heart of everything we do. The Talent Experience & Operations Supervisor is responsible for leading a team of Candidate Experience Coordinators and Customer Service Heros while creating a best-in-class candidate experience from first contact through onboarding. This role blends recruiting operations, team leadership, customer service, and compliance management to support hiring success and organizational growth.

The Talent Experience & Operations Supervisor partners with Candidate Experience Coordinators, hiring managers, and operational leaders to optimize recruitment processes, improve candidate engagement, and ensure hiring goals are achieved efficiently and compliantly.

Perks & Benefits

Employment Type & Shifts

Job Responsibilities

• Supervise, coach, and develop a team responsible for candidate engagement, recruitment support, onboarding, and customer service activities.
• Establish performance expectations and monitor key metrics, including candidate response times, hiring pipeline activity, service levels, and quality standards.
• Conduct regular coaching sessions, performance reviews, and training to support employee development and continuous improvement.
• Foster a culture of accountability, collaboration, and exceptional service
• Oversee candidate outreach, screening, interview scheduling, and recruitment support activities.
• Ensure candidates receive timely communication and a positive experience throughout the hiring process.
• Support recruiting initiatives, virtual hiring events, sourcing campaigns, and workforce planning efforts.
• Collaborate with recruiting teams to identify process improvements and increase hiring efficiency.

• Oversee onboarding workflows to ensure all required employment documentation, background screenings, I-9s, E-Verify requirements, and compliance-related activities are completed accurately and on time.
• Monitor candidate records and recruitment systems to ensure data integrity, accuracy, and compliance with company policies and employment regulations.
• Develop and maintain operational processes, workflows, and standard operating procedures.
• Ensure adherence to service level agreements, quality standards, and regulatory requirements.
• Analyze recruitment and operational performance metrics to identify trends, opportunities, and areas for improvement.
• Create and deliver reports on candidate engagement, onboarding completion, staffing progress, service levels, and team performance.
• Partner with leadership to implement strategies that improve efficiency, candidate conversion rates, and operational effectiveness.
• Lead special projects focused on talent acquisition, workforce optimization, technology adoption, and process enhancement.

Associate Requirements